All the information you need to know (if not, please contact us!) that we could possibly think of… It’s chaos, you get the idea of what Entwined Chaos is all about now?
YOU ARE NOT BUYING A PRODUCT “READY-MADE” FROM A STORE, NOR ARE YOU PAYING FOR A SERVICE, YOU ARE PAYING FOR ART.
THINGS TO REMEMBER
PLEASE KNOW THAT WE (ENTWINED CHAOS) HAVE A ZERO TOLERANCE POLICY ON COPYING OTHER WORKS, ART, COMMISSION ARTISTS, ETC. WE REFUSE TO COPY (IDENTICALLY) ANOTHER ARTIST’S OR COMPANY’S WORK. IF YOU WANT ANOTHER PERSON/COMPANY’S WORK, PLEASE HIRE THEM. WE WILL USE ANY AND ALL ARTWORK, OTHER WORKS, ETC. FOR INSPIRATION – BUT WE WILL NOT COPY THAT WORK. WE HAVE NO ISSUES COPYING A COLOR SCHEME/CHARACTER/ETC. FROM GAMES, SHOWS, MOVIES, ETC. – BUT DEFINITELY NOT OTHER COMMISSIONS NOR WILL ANYTHING BE DUPLICATED FOR ANY REASON.
WE ARE TWO PEOPLE THAT HAVE LIVES OUTSIDE OF THIS. THIS IS OUR THERAPY/”SIDE-JOB”. PLEASE DO NOT GET UPSET BECAUSE WE AREN’T WORKING FAST ENOUGH. WE WILL KEEP YOU UPDATED ON YOUR WORK’S PROGRESS, ISSUES, TIMING, ETC. PLEASE UNDERSTAND THAT WE BOTH HAVE OUR PERSONAL PROBLEMS JUST AS YOU HAVE, WE UNDERSTAND YOU PAID FOR A PRODUCT AND WE WILL DELIVER IT IN A TIMELY MATTER WITH (HOPEFULLY) SATISFACTION. IF YOU HAVE A PIECE THAT YOU WANT DONE FOR A CERTAIN OCCASION, PLEASE DO NOT WAIT UNTIL A WEEK PRIOR TO INFORM US, WE NEED AMPLE TIME TO COMPLETE YOUR WORK TO YOUR EXPECTATIONS. PAINTINGS, DIORAMAS, SMALL-SCALES, MODELS, ETC. TAKE A LOT OF TIME TO PREP, GATHER SUPPLIES AND OTHER SMALL INS AND OUTS. YOU’RE ALSO NOT BUYING THIS FROM A FACTORY, ALL WORKS ARE HANDMADE.
All painting sizes are open for discussion. Please let us know of your specific requirements on size and we will work this detail out. Paintings also come unframed. Many would like a frame and have a certain look they’re going for, let us know if this is the case with your work. If you do want a framed piece but you leave it up to us to choose for you, we will choose the best that fits the artwork as well as the price involved. Most paintings will be painted using an assortment of acrylics (nonnegotiable).
Dioramas, Models, Small-Scales
Each of the aforementioned (referred to as models from here on out in this paragraph) will be made on the size (as close as possible) requested by the client. We will NOT do any projects that are “humongous”. We do not have the time, resources, and shipping would be astronomical. If we say we cannot do that size, we CANNOT do that size. All models will be coated with a matte and gloss mixture finish for extra protection. (Not always in that order.) If you want a certain finish, please let us know. (“I want this figure to be shiny but that one, I want it to look dull and degraded.”) Satin is also a finish we can accommodate. We need to know the small details for your… small models. When it comes to shipping, we will take every precaution as possible to see that no damages occur and the customer must buy insurance on each shipment (this also includes paintings). If, for any reason, we need to upgrade insurance or packing materials that increases your costs, we will notify you ASAP. (This will be done within the first seven to fourteen days of client/artist approval of the completed art.) Most insurance costs about $2.00 per $100 of insured value. (Insurance amount will cover your project cost, materials, and our services.) Costs MAY vary some but this gives you, as well as us, serenity in knowing all items will arrive safe and sound. If you have specific models, vehicles, figures, miniatures, terrain objects etc. that you would like to be added into your model, it is up to you to ship them to us. (More information is provided below.)
PAYMENT & SHIPPING
Clients will pay a 50% non-refundable deposit upfront after a soft estimate is made, the rest will be paid on completion and shipping both ways.
**ALL ORDERS MUST INCLUDE INSURANCE AS THIS IS A MUST THROUGHOUT. NO EXCEPTIONS WILL BE MADE**
We do not purchase anything related to a commission, if you need to purchase goods, have them shipped to us. If you need us to purchase products for you for whatever reason, you will be held liable for the costs upfront. This is nonnegotiable. If you are unable to ship within 5 business days of paying your deposit (unless otherwise noted) all quoted delivery times no longer apply, delivery will be determined on arrival of the goods needed for your work. If you are wanting certain miniatures, figures, etc. added to a model, we always recommend clients buy foam trays for shipping and storage for most of these, if you opt to not purchase foam trays (or other “safety net”) we will use very basic packing materials, but this will increase the likelihood of breaks, wear and tear, and a host of other happenings potentially. We always suggest GAME PLUS foam trays (approx. $8 per/pricing may vary on where you are and when you click the link) available at most places online and at many reputable hobby shops. We can discuss protecting your models further once we know what you want!
Some models may require more attention than others. (IE: Miniatures that need to be cleaned, specific requirements, etc.) If this is the case, this may add some cost to your commission. We will explain this and we WILL itemize all costs on your commission contract. We will NOT, for ANY REASON, add a cost without notifying you ahead of time and making sure you’re okay with it.
After booking, communication happens within 48-hours. Being a “one person show” (although there are two of us, we do our own work from our homes) makes it very difficult to juggle all of the work and random communication, sorry! We reach out to clients usually with questions, updates or a heads up towards completion. Work on commissions usually happens on a first come, first serve basis. This means that even if you book months in advance (if applied to you, and decide to ship your commission out early, it will in fact be sitting untouched until it gets to the part of the queue where the work begins) there are no WIP (work in progress) updates or anything of that nature until work actually begins. We try to have no more than a few bookings at a time to be able to fluctuate our lives as well as being sure to give you the upmost quality and experience possible.
POLICIES TO KNOW
SHIPPING – Shipping ranges from very low to very expensive. We, at Entwined Chaos, do NOT set the standard shipping rates. If you want to pay the costs incurred from UPS, FedEx, or some other mailing service, please do not be upset with us when we “hand” you the bill. Also, included with all shipments is insurance. Even if you say you do not want it, it is factored in. This is a liability that Entwined Chaos has in place IN CASE ANYTHING happens to your completed work. Paintings, models, small-scales, etc. will have insurance calculated in. The materials we use to protect your items will range from “void filler” to wrapping and other ways. Most models (small-scale and otherwise) will be double-boxed as well as filled with packing peanuts (or similar) on top of being wrapped with either paper or some type of cushioning wrap. If your piece may be damaged in transit due to its “overhangs” or pieces that are extending from it, we will include SPECIFIC instructions as well as the correct type of glue for you to put these few parts together. This insures the safest shipping process from us to you. In some cases, we may just need to have a few foam layers and you’re good to go!
DELAYS – Delays happen. They are completely and totally unpredictable. Even tiny little setbacks from 5 or so projects will end up extending everyone’s deliveries after them. Please be patient. If you reach out asking for an update and we give you an updated estimate, problems can still happen after that! Please be patient. We are very transparent in the process and we care about our work and your satisfaction, the last thing either of us would want, especially you, is us rushing. Time is not of the essence on any commission or project unless specifically agreed to by client and artist at the time of booking. If you have a hard delivery date due to an event or whatever the case might be, we will be in very close communication as those dates approach, so don’t worry there. Just be sure you give us ample enough time to have your piece ready BEFORE that date. (Saying I have a month for an anniversary present is not ample time. We need to have a few months advanced notice.)
WHEN FINAL PAYMENT IS DUE/7 DAY PAYMENT CUTOFF – Most clients pay the final payment within 24 hours or less of completion plus pictures/video being sent in order to get their commission in the mail! That being said, your final payment should never be a surprise, however without any form of communication with us after it’s time for you to pay, your commission will be assumed abandoned and we will take ownership of all materials of yours under our possession. Again, this is after 7 days of NO communication between us at all, which really is impossible in any situation other than someone running off on the bill.
CHANGES – When images of a completed project are shown to you, every project can have up to 5 hours of free changes. What this means – Let’s say you give us different inspiration to paint or detail something, it could be artwork, other paint schemes, things of that nature, you may want a small tweak at the end. (“Could you try and make that purple instead of yellow?” “Can you move that figure/miniature/model to this spot instead?) Your responsibility as a client is to give us as much information as possible prior to the start of your project to get the final result you would like. If you book a work for example, even small changes that take about 10 minutes each would add 10 hours of work for free. That isn’t economically viable for us (monetarily or time wise). In the instance your commission incurs more than 5 hours of free changes, we will inform you immediately and we will begin the pricing on all of your potential changes, 50% of which will be due upfront before that change in work begins. (Think of it as a new deposit, with the other 50% being added to your final payment). This policy exists to keep project turn around times as accurate as possible and to stop clients from being able to take advantage of our chaotic yet nice hearts at the expense of others.
CHANGE FEE – If you downgrade/upgrade/or otherwise make substantial changes to your commission, your delivery time is no longer set and will be determined on the additional changes being made. An additional $100 Change Fee will be added due immediately to your commission (nonnegotiable). This policy is to ensure our timing and booking procedure is not interrupted by changes in budget, etc. This means we need you to please consider [carefully] your commitment to a certain price and project details. A change fee is required not for painting/work changes as mentioned above, but in the instance you’d rather have a different piece of canvas painting or model/diorama/small-scale work instead of something you’ve paid a deposit on, downgrading lower to save yourself money, add on more supplies to a commission, etc.
CANCELLATION (from client) – If you cancel your commission at any time, you will be required to pay return shipping. It is agreed upon that for consideration of our time and effort invested thus far into the project, that we will assess a final invoice for time and effort invested including your return shipping amount. An amount of liquidated damages equivalent to money paid will be deemed credited by Entwined Chaos. Any monies you paid upfront are NONREFUNDABLE as, even though we understand things in life happen, you’ve taken food from our family’s mouths as well as pushed another client’s project back when they could’ve gotten it sooner. Please also refer to “CANCELLATION (from us)” for more information as to why your deposit is nonrefundable.
CANCELLATION (from us) – If a problem occurs between the client and us for whatever reason and the issue cannot be corrected courteously, it is agreed upon that for consideration of our time and effort invested thus far into the project, that an amount of liquidated damages equivalent to the initial 50% down deposit will be deemed earned by Entwined Chaos. Entwined Chaos will then mail back all supplies for your specific project (if any) in their current state with shipping being covered by Entwined Chaos. (This does include any and all “completed” or “started” items for your project.) Both Entwined Chaos and the customer agree that this 50% upfront deposit [being retained by Entwined Chaos] is reasonable based on it being extremely difficult to calculate precisely the amount of labor and time involved in the commission thus far. This is a last resort in place for our own protection after a couple of bad experiences and is ultimately always up to our discretion to make this final decision. (Simply, we send your stuff back, we keep the deposit, you no longer owe the remaining 50%.)
By booking a commission with Entwined Chaos, you agree that, as part of the consideration paid for our services, all policies described herein are incorporated into our agreement in full. Booking a commission with Entwined Chaos simply implies that you have a full understanding of all said terms and agree to abide by them in whole throughout the entire commission process.
NOTE: The aforementioned is a guideline and are subject to change per our discretion per project without notice. By paying for a commissioned piece (to be completed by Entwined Chaos) you agree to all of the above terms and conditions as well as any conditions applied during planning. Any and all additional fees for shipping, insurance, tracking confirmations, etc. or otherwise are the of the customer’s responsibility; Entwined Chaos will not pay for any additional fees not mentioned.
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